Sync Products to Facebook Catalogs
Facebook/Meta Catalog is a tool that allows businesses to create and manage their product catalog within Messenger. Shop owners can integrate it into Messenger so that users can view and purchase products directly through conversations, and also use the Catalog to run ads featuring their products. This tool is especially useful for launching dynamic advertising campaigns, helping display the right products to the right potential customers based on their interests and shopping behaviors.
1. Preparation Steps
1.1 To sync products to Catalogs, you need to first create products using the "Sales" feature. You can view the product creation guide here.
1.2 Products synced to Catalogs must meet the following requirements:
- Detailed product description: In addition to the title, include specifications, materials, uses, and unique features.
- Product images: High-resolution images with at least 500px × 500px, and image size must not exceed 8MB.
- Product videos: Video size must not exceed 200MB.
- Price: Every product must have a listed price.
- Product variety: Provide at least 6 different items for customers to choose from.
1.3 You need to add your page to a Business Manager (BM) account, and the admin account on AhaChat must also have admin rights on that Business Manager account to connect Catalogs.
2. How to Connect Meta Catalogs
To connect, go to the Ecommerce menu → select the Products tab → click Connect Meta Catalog.
You will be redirected to a login window → click "Continue as…".
Click "Next" to connect with AhaChat.
Select the page you want to connect the Catalog to, then click "Next".
Click "Continue" to confirm the setup with your Business Manager account.
Fill in the basic business information, then click "Next".
Click "Next" again to confirm the permissions granted to AhaChat.
The system will take 1–2 minutes to verify and create the Catalog. If the connection is successful, you will receive a confirmation message as shown below.
3. How to Sync Products to Meta Catalogs
To display products from Meta Catalogs on Messenger, you need to sync products from AhaChat.
After successfully connecting to Meta Catalogs, go back to the product list, select at least 4-6 products, then click "Synchronize Meta Catalogs".
Click the "Sync" button to start uploading products to Meta Catalog.
You can track the sync status of your products in the Sync History column. Facebook will review your product information and notify you if any changes are needed.
Note:
- The time it takes for products to sync and appear on Messenger depends on Facebook’s review process. Always ensure that at least 4-6 products are available.
Note:
- The time it takes for products to sync and appear on Messenger depends on Facebook’s review process. Always ensure that at least 4-6 products are available.
4. Display the Product button and Cart icon on the Messenger app
After syncing products from AhaChat to Meta, by default, the Product button and Cart icon will not appear yet in the Messenger app.
To display them, go to the Page Integration Status page via the following link:
How to get the Page ID
For example, if your Page ID is 100960768618239, the access link will be:
Find the Tips and Features section and enable Display as shown below.
Make sure the Integration Status of the Fanpage is fully approved.
