Keywords

Keywords are ways to help agents actively stop bots or call bots through Flows to chat with customers without having to login AhaChat.

Keywords to Stop Bot

If the Agent types these keywords in any application such as FB Pages Manager, the bot will automatically stop within 24 hours. After this time, the new bot will resume working.

Keywords to trigger bot

If the Agent types these keywords in any application such as FB Pages Manager, the bot will activate this Flow immediately to save support time.