AhaChat vs Uchat - Which is the Best Automation for Your Business?

In today's rapidly advancing technological landscape, choosing the right chatbot-building platform has become a crucial factor for the success of automation solutions. Platforms like AhaChat, Uchat, Chatrace and ManyChat not only provide powerful tools but also significantly impact user experience and cost efficiency. However, each platform has its own strengths and limitations, making the comparison between them all the more essential. So, what are the key factors to consider when making this choice?

Today, we will dive into a comparison between AhaChat and UChat to explore their unique features, helping you make an informed decision

Using the Interface

With AhaChat, you can create chatbots for multiple channels like Messenger, Instagram, WhatsApp,...

Each flow in AhaChat starts with a trigger which can be someone messaging you a word or commenting on one of your Facebook posts.

When creating your chatbot, you can use the flow builder of AhaChat. With the flow builder, you can just drag and drop elements and create your chatbot flow:

In the AhaChat flow builder, there are many blocks you can choose from:

1. Conversation – used for sending messages on different channels
2. JSON API – can be used to send HTTP GET and POST requests and interpret responses.
3. Attributes – User to enable bot personalization, advanced flows,
4. Conditions – can help personalize the bots based on an if/then logic
5. Smart delay – You can use it to add a delay to a flow so that it will continue later. This is especially handy for sending follow-ups & reminders.
6. Randomizer - allows you to set up a Randomizer Step inside your Flow.
7. QR Code - allows you to generate QR codes in flow and send QR codes to customers
8. Promo Codes - used to create custom code lists
9. Send Email – allows you to send emails to users who interact with your chatbot

And many other features like Google Sheet integration, integration with CRM platforms

If you click on one of the blocks, a interface will open up where you can edit the contents of that block:

Furthermore, you can see each customer's path in your flow builder and tag these customers (which is a really useful feature)

Also, you can test out your chatbot flows by clicking on the “Test on Messenger” button before you actually put them live.

In general, the interface of AhaChat is really easy to use and it is also pretty easy to set up your chatbot.

Although it is really easy to use, the platform can feel quite overwhelming when first starting with it, because of the many features AhaChat has.

Just like AhaChat, UChat also offers a flow builder to create chat automations.

Each flow in UChat starts with a trigger which can be someone messaging you a word or commenting on one of your Facebook posts.

When creating your chatbot, you can use the flow builder of UChat. With the flow builder, you can just drag and drop elements and create your chatbot flow:

In the UChat flow builder, there are eight blocks you can choose from:

1. Send Messages – used for sending messages on different channels
2. Questions – can be used to add a question
3. Action – you can use this to add basic and advanced automations for different functions like adding labels and trigger workflows
4. Conditions – can help personalize the bots based on an if/then logic
5. Split – allow you to add a variation to the chatbot
6. Send Email – allows you to send emails to users who interact with your chatbot
7. Goto – can used to add sub flows to a chatbot
8. Comment – used for commenting on individual blocks

You also have an Auto arrange steps button that arranges all the blocks in your chat automation.

If you click on one of the blocks, a sidebar will open up on the right where you can edit the contents of that block:

With UChat you can also access the Flows tab and organize your automations in different folders:

Also, you can test out your chatbot flows by clicking on the Preview button before you actually put them live:

Overall, AhaChat and Uchat are both really easy to use.

I think AhaChat is just a bit better, because the interface is easier to understand and less overwhelming.

When you start with UChat, it can feel quite overwhelming because of the many features the platform has.

Chatbot Elements

Both AhaChat and UChat provide many chatbot elements to build your chatbot.

You can collect User Input, create conditional branches (great for creating personalized chatbots) and start other automations (best for scalability).

That being said, I think AhaChat is slightly better because it also offers more technical elements you can use to build your chatbots. This is especially useful if you want to build more advanced chatbots.

Contacts

In AhaChat, you can see all the users that talked to your chatbot on every channel in one overview:

If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:

With AhaChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.

Likewise, you can create your own segments based on custom fields and tags, and use these segments inside your chatbot.

UChat offers the same functionalities.

Within UChat, you can see all the users that talked to your chatbot on every channel in one overview:

If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:

With UChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.

Additionally, you can also create segments based on a combination of fields and tags.

AI Features

Both AhaChat and Uchat have keyword recognition.

This means that you can automatically reply if someone asks a question with a certain keyword in it.

In AhaChat, this is called Keywords:

What is also pretty cool is that AhaChat can recognize images, stickers, phone and more using their keyword recognition:

And in UChat, this is called the Keyword too:

AhaChat supports integration with ChatGPT assistant to replace customer responses with flow

Besides that, UChat can also directly connect with OpenAI to understand the intent of the user:

Likewise, you can also send something to ChatGPT in your chatbot flow. And while testing this feature, I found that the ChatGPT integration of AhaChat is way better than UChat.

So both platforms have AI features you can use to create better chatbots!

Live Chat

AhaChat has its own live chat, which allows you to hand over the conversation to a human agent:

Additionally, you can also set up how conversations are assigned to agents. For example, conversations can be randomly assigned or to who are online:

This live chat also comes with an iOS and Android app, so you can answer customer questions while you are on the go.

UChat also has its own live chat, which also comes with an iOS and Android app, so you can answer customer questions while you are on the go.

Additionally, you can also set up how conversations are assigned to agents. For example, conversations can be randomly assigned or to agents who have the least number of conversations:

Besides their own live chat, they also have live chat integrations with Intercom, JivoChat, Drift, Freshchat, Chatwoot, and Front.

Channels

When it comes to channels you can publish your chatbot on, UChat clearly wins.

UChat has over 13 channels you can publish a chatbot on:

1. Your website
2. Facebook Messenger
3. Instagram
4. WhatsApp
5. Telegram
6. SMS
7. Slack
8. Google Business
9. Voice
10. WeChat
11. Line
12. Viber
13. VK (Russian version of Facebook)

While, AhaChat only has 6 channels:

1. Your Website
2. Facebook Messenger
3. Instagram
4. WhatsApp
5. Google Business
6. Zalo (Popular messaging app in Vietnam)

But don't worry, AhaChat has its own multi-channel chat tool called AhaSpot. You can use it as a standalone chat tool combined with automated flows.

Growth Tools

And then Growth Tools: how can you use both platforms to drive traffic to your chat funnels?

And I must say, both platforms do really well in this category.

With AhaChat, you can send broadcasts to your complete audience or filter down on specific users:

Moreover, you can also send sequences to your users whereby you send messages to them with a certain delay in between:

And you can also use triggers to automate workflows in AhaChat. With a trigger, you can automatically do an action, when a specific event happens. For example, when someone gives an email in any of your chatbot flows, we can send that email to your CRM.

You can add a widget to your website in your own branding, and change the colors, how widget displays:

This widget can be displayed as a small bubble, full page, chat window inside your page or even a pop-up. And you can also send proactive messages to the user depending on the page.

Additionally, you can also send a QR-Code inside your web chat and continue the same conversation on a different channel. For example, if a user starts a conversation and needs to go at a certain time, you can continue the conversation on another channel (such as WhatsApp). This is an amazing and unique feature, which I haven’t seen in any other chatbot platform yet.

On Facebook, you can:

• Integrate with Facebook Ads and target specific users
• Auto-reply to Facebook comments
• Use the Ref URL to get contacts to a specific chatbot flow
• Send one-time notifications
• Send Recurring Notifications

On Instagram, you can:

• Auto-reply to Instagram posts and comments
• Send automatic replies to users who mention your handle on stories

On WhatsApp, you can:

• Send WhatsApp message templates

Likewise, UChat has all the same features as AhaChat for Facebook, Instagram and WhatsApp.

With UChat, you can send broadcasts to your complete audience or filter down on specific users:

you can also send sequences to your users whereby you send messages to them with a certain delay in between:

And you can also use triggers to automate workflows in Uchat. With a trigger, you can automatically do an action, when a specific event happens. For example, when someone gives an email in any of your chatbot flows, we can send that email to your CRM.

You also can add a widget to your website in your own branding, and change the avatar colors, and even the font of the widget:

Wow! It seems like AhaChat and UChat have maintained a good balance up to this stage.

Integrations

Regarding integrations, AhaChat performs slightly better than UChat.

AhaChat has over 20 direct integrations with other applications, such as:

• Bitrix24
• GetFly
• Infusionsoft
• Woocommerce
• Google Sheets
• Gmail
• Mailchimp
• HubSpot
• Mautic
• GetResponse
• Lead Connector (GHL)

And many e-commerce platforms such as Nhanh VN, Sapo, Haravan, KiotViet. If this is not enough, you can also call other APIs inside your chatbot flows, so you can connect AhaChat to other platforms.

Furthermore, AhaChat also has its own Automation software (similar to Zapier and Make) that allows you to connect to all other apps with just drag and drop. AhaMake currently has over 200 apps you can use

In addition, AhaChat allows you to create a website that provides comprehensive information about products and services, aiming to attract customers through the presentation of the products or services that the business is focused on.

UChat has less direct integrations than AhaChat (around 8), but also integrates with Zapier and Make, so you can connect it to almost any application on earth.

Furthermore, UChat also has its own Mini-App Store that allows third-party developers to create their own apps inside UChat and share them with others (free or paid). Currently, the Mini-App Store has 119 apps that you can use inside your UChat chatbot:

And just like AhaChat, you can also make API calls in the Flow Builder of UChat

Pricing

When it comes to pricing, both platforms are really cheap.

AhaChat provides a free plan that includes 2 chatbots on 2 channels, unlimited users, 2 members and full advanced features.

This plan also comes with a free trial period that lasts forever and includes 500 bot messages per month for all Pro features.. This is great when you want to determine whether AhaChat is the right fit for you.

If you want to create more chatbots or more users, you need to upgrade to the PRO plan, which costs $29 per month. This plan comes with 20 chatbots , 100,000 bot messages, unlimited users, unlimited members and all Pro features:

If you want more chatbots, members or users You can upgrade to the Plus or Unlimited plan.

UChat has similar free & paid plans.

UChat provides a free plan that includes 1 chatbot on 1 channel, 200 users and all basic features of the platform.

This plan also comes with a 14-day free trial for all Pro features. This is great when you want to determine whether UChat is the right fit for you.

If you want to create more chatbots or more users, you need to upgrade to the Business plan, which costs $10 per month. This plan comes with 1 chatbot (which can be an omnichannel chatbot), 1000 bot users, 5 members and all Pro features:

If you want more chatbots, members or users you can simply add those at some extra costs:

UChat also provides a Money-Back Guarantee for 7 days. So you can safely buy their Pro plan, test out their features within 7 days and if it isn’t the right fit for you, you can just ask your money back.

Therefore, in terms of pricing, AhaChat and UChat perform very well, but in terms of features, AhaChat seems to offer more comprehensive features in its free plan and unlimited features in its paid plan.

Analytics

AhaChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many Marketing message subscribers were:

Besides that, it also provides information on Gender, number of messages sent and received per day:

View the total number of tags assigned and which tags are assigned the most.:

Statistics on the number of new customers and phone numbers collected per day:

And you can also see how many conversations each agent resolved:

Statistics on customer reviews:

Moreover, inside the flow builder, you can see to how many people a certain message was sent:

UChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many messages were received and how many messages were sent:

Besides that, it also provides information on Gender, Language and the different timezones of your users:

Moreover, inside the flow builder, you can see to how many people a certain message was sent:

So overall, AhaChat does way better in terms of analytics!

Templates

AhaChat has over 70 templates, while UChat has double that, over 160 templates to get you started.

And with both platforms, you can create your own templates and share these with others.

Support

AhaChat and UChat have many tutorials and documentation on their website to help you with using their platform.

And both platforms offer customer support via a ticketing system and via their communities.

I think the main difference here is that AhaChat’s community is bigger, with over 26.8K people in it. On the other hand, UChat only has a community of 4K.

AhaChat vs UChat: Which one is the winner?

AhaChat.

AhaChat has more chatbot elements, a better integration with ChatGPT, better on Analytics and more eCommerce possibilities.

The feedback that AhaChat consistently receives is that their tool is very powerful yet easy to use, can import all subscribers from the time of page creation, their customer support is excellent, and by the way, it’s 10 times cheaper than other alternatives.

But this doesn’t mean UChat is a bad platform. In fact, UChat is still extremely good, and I think it’s easier to use. It also has 7 more channels to publish your chatbot on.