AI Voice Response

This feature allows the bot to automatically respond to users using voice when they send voice messages or text messages. The bot uses text-to-speech (TTS) technology to deliver replies, creating a more natural, lively, and human-like experience.

Common Use Cases:

  1. Customer support via voice messages on Facebook/Zalo:

Users send questions, and the bot replies with voice as well, maintaining a seamless and friendly interaction flow.

  1. Supporting elderly users or those with visual impairments:

The bot can help these user groups understand information more easily through audio instead of text.

  1. Creating a personalized brand experience:

Businesses can choose a voice that aligns with their brand image (e.g., a gentle female voice for spas, a deep male voice for banks, etc.).

  1. Easily accessible in mobile environments:

Users can listen to replies while driving, exercising, or when their hands are occupied — no need to look at the screen.

How It Works:

  • Users send a message via text, image, or voice chat.

  • The bot converts its reply into the selected voice (e.g., alloy, echo, fable, shimmer, etc.).

  • The user receives the response as an audio file (voice message).

Example:

User: (sends a text message) "Does AhaChat have a free plan?"

Bot (Alloy voice): "Yes, we do! AhaChat currently offers a free plan with all essential features. If you’d like to upgrade, I’d be happy to assist you!"

See also:

  • Implemented in ChatGPT Integration to offer human-like voice replies for enhanced user experience.