Setting
1. Refresh Permissions
Messenger platforms can unexpectedly drop page permissions on admin password change or due to its internal reasons. In case of any trouble with content sending or service setup, we recommend you to refresh permissions.
The whitelisted domain property of your bot's Messenger profile specifies a list of third-party domains that are accessible in the Messenger webview for use with the Messenger Extensions SDK, the Checkbox Plugin, and the Customer Chat Plugin.
2. Bot Language, Currency, Bot Timezone and Date format
Bot Language: Localize your widgets – 'Send Message' button and the first message in Customer Chat Growth Tool - by choosing a language from the list.
Currency: can be set to display the currency used in order management.
Bot Timezone: can be set up to display and export various data according to the time you select there.
After this all your date & time values will be calculated and presented according to the chosen time zone. Bot Time Zone will be applied to all AhaChat features that were sent by the Admin's time zone (Conditions, Broadcasts, Trigger, etc.) as well as all integrations, for instance, Google Sheet Integration.
For example, if you're setting working hours from 9 AM to 6 PM through the Current Time condition and your Bot Time Zone in UTC+3, any user from any time zone sees that you're open only when 9 AM comes in UTC+3.
How is the time displayed for me and for the user?
Here's an example. Let's say, your Bot Time Zone is +0. Your subscriber is in +3. Subscriber enters certain time through the User Input: December, 2, 12:15 AM - and then receives it in Messenger. What will be displayed?
- In Messenger, the user will see the time according to this person's timezone: 12:15 PM (UTC+3).
- In Live Chat and Custom Field, you will see 9:15 AM (UTC+0): the same time, but in the Bot Time Zone.
But what if the time wasn't entered through the User Input? What if I've changed the Attribute manually or through the Action and then send it to the user?
The time will be displayed in the user's personal time zone too.
Date format: can be set to display day/month/year format
3. Broadcasting API Token
Show or hide API Token to employees
4. Automation
If you turn off the switch, the bot's auto-reply function will stop working on Messenger. Turn chatbot on or turn chatbot on according to the time of day
5. Keyboard Input
6. URL Shortener
URL Shortener shortens URLs and records your messages CTR through ahachat.com. Changing or disabling it requires Pro subscription. We recommend not to disable URL Shortener because doing it will prevent AhaChat from providing the Click-Through Rate (CTR) data as well as moving to other Blocks.
7. Clone Bot & Share Bot
Clone Bot: Transfers all content of this bot to another page.
Share Bot: Allows you to create a template of the bot and then share it via the URL link.
8. Greeting
The Greeting Text is one of the first things users see when they click “Send Message” button on your Facebook page. It’s displayed above the “Get Started” button in the chat window and is visible to all users before they start a conversation with your page.
The Greeting Text is a great way to give a summary of your page or your bot’s functionality. The text is limited to 160 characters, it may include variables and emoji.
To set up the Greeting Text, go to Settings -> General tab -> Greeting Text. Type your text in the box and save it by clicking the “Update” button below.
And here is what you get:
Well-chosen Greeting Text may help you increase conversion rate, so make sure to set up one for your bot right away! :)
Due to Facebook limitations, Greeting Text is only displayed in Messenger on mobile and in minimized Messenger window on desktop. If you open the full Messenger window on desktop, the Greeting Text will not be shown.
9. Frequent questions
Use to pre-create FAQs so customers can quickly send their desired requests to the chatbot
10. Sync AhaChat Tag to Facebook Label
If you turn on the switch, AhaChat Tags assigned to customers will sync with Labels assigned to the corresponding customers on Facebook Inbox
11. Synchronize CAPI events
If enabled, the bot will synchronize leads when it detects a phone number or synchronize purchases when a new order is created.
12. Hide comments
- All comments: If enabled, bot will hide all comments.
- Comments containing phone number: If enabled, bot will hide comments having phone number.
- Comments contain photo: If enabled, bot will hidden comments having photo
- Comments contain video: If enabled, bot will hidden comments having video
- Comments contain link: If enabled, bot will hidden comments having link
- Comments containing keywords: If enabled, bot will hidden all comments containing the following keywords
- Unhide comments after: If enabled, bot will unhide comments that were previously hidden
13. Remove Bot
Turns your current page bot off by disconnecting AhaChat from that Facebook page. When disconnecting the bot, you don't have to worry about your bot content and subscribers - they won't be lost! You'll be able to re-connect AhaChat to this Facebook page at any time and find all the content and subscribers exactly where you left them before.
