Pricing and VAT Number?

I. Add VAT Number

VAT (Value Added Tax or Sales Tax) is a tax on purchases that must be collected on digital products sold to customers within a country where VAT applies. Paddle is the Merchant of Record for AhaChat Chatbot and handles VAT on our behalf.

If you are VAT registered, you can add your VAT ID at checkout by selecting Add VAT Number below the checkout window.

II. Pricing Calculator

Unlike other platforms, AhaChat is extremely cheap because we do not charge per bot or per subscriber. We only charge based on the number of bot messages sent per month for all bots. For example, this month the bot sends 10,000 broadcasts, then the number of bot messages you have used is 10,000. Details on how to calculate bot messages are in the table below.

Bot Tasks/MessagesCountDocs
Welcome Message1https://ahachat.com/help/docs/en/#3-create-block-on-your-flow
Broadcast (text+button)1https://ahachat.com/help/docs/en/broadcast
Broadcast (text+button+media)2https://ahachat.com/help/docs/en/broadcast
Sequence (text+button)1https://ahachat.com/help/docs/en/sequences
Sequence (text+button+media)2https://ahachat.com/help/docs/en/sequences
Trigger (condition+action)2https://ahachat.com/help/docs/en/trigger
Auto Inbox (comment+inbox)2https://ahachat.com/help/docs/en/auto-inbox
Ads JSON1https://ahachat.com/help/docs/en/facebook-ads-json
WebForm (open)1https://ahachat.com/help/docs/en/web-form
WebForm (submit)1https://ahachat.com/help/docs/en/web-form
Send API1https://ahachat.com/help/docs/en/json-api
Smart Delay1https://ahachat.com/help/docs/en/smart-delay
Set/Get Google Sheet1https://ahachat.com/help/docs/en/google-sheet
Send Flow from Live Chat1https://ahachat.com/help/docs/en/live-chat#send-flow
URL Shortener (redirect)1https://ahachat.com/help/docs/en/setting#6-url-shortener

III. Broadcast Speed

Broadcast speed determines how many unique Messenger contacts can be reached by your account (business) per minute. This includes new and existing contacts. The broadcast speed does not limit the number of broadcast messages your business can send, just the number of contacts you are trying to reach within a certain time.

💡 Before sending mass messages or broadcasting, make sure your sending limit corresponds to the number of contacts you want to message.

There are five broadcast tiers:

TierBot Messages SentBroadcast Speed Per Minute
1100,000800
21,000,000600
310,000,000200
420,000,000100
550,000,00050

How to improve the broadcast speed

To improve your broadcast speed:

  • Send messages within 24 hours or Messenger List will be prioritized for fastest speed.
  • Use broadcast messages containing text and buttons with personalized content as instructed below.
  • Unsubscribe from contacts who are no longer interacting with your page.
  • Check that all messages you send via Live Chat, Automations, and Broadcasts comply with Messenger policies.
  • Check if your contacts have opted in for any recent template topics. For example, if contacts have only opted in for purchase receipts, sending them account updates via the broadcast to negative responses, as they did not consent to this type of communication.

Note: The system will also automatically Detect and Unsubscribe Contacts who have blocked your Page.