Livestream

1. Introduction to the Livestream feature

  • Automatically aggregate comments from a livestream post, filter out order comments, and create orders using the information from the comments and the commenters.
  • For each order from the livestream, the chatbot will automatically message customers who provided their information in the comments to confirm the details and request any missing information.
  • Compile orders with their statuses to allow users to manage them easily, finalize orders, or cancel them.
  • Save the order history of each customer, enabling users to track important information: what products they are currently ordering, frequently purchased products, or if they have ever canceled an order.

2. How to use the Livestream feature

In the Livestream tab, click "+Create new livestream"

You will see three main features: Livestream, Products, and Orders.

3. Configure automatic order creation.

Step 1: Add products

Add products to Livestream for sales. Click the "+" icon to add a new product, a pop-up will appear. Select the products that will appear on the livestream. Finally, click "Save."

If you don't have products available in the product list, click on the Products menu to create a new product.

Step 2: Enter different keywords for each product.

  • All comments with the correct syntax of "Keyword" will automatically trigger an order confirmation message.
  • If you are only selling one product during the livestream, you don't need to add products here. When a customer leaves their phone number, an order will be automatically created.

Step 3: Create comment content and confirmation message.

There are two ways to allow customers to enter their information: using a web form or as a message text.

Click "Save" to complete.

This configuration will automatically link to the livestream once set up. Each "Configuration" can only be used with one livestream.

During the livestream:

You can "Turn off" or "Turn on" the automatic configuration. When in "On" mode, the chatbot will automatically send order confirmation messages to customers who comment with the correct keyword.

Step 4: Click "Livestream now" to start the Livestream on the Fanpage.