Facebook AI Agent Integration

Meta's AI Business is a new feature launched in late 2024 that helps businesses enhance customer interaction, automate processes, and improve personalized marketing. This AI enables businesses to create tailored experiences across Facebook's platforms, optimize product recommendations and responses, and use AI-driven chatbots and customer service automation to boost efficiency and business performance. This guide will walk you through setting up AI Business and integrating it into your fanpage.

1. Setting up Business AI on Meta Business Suite

You access: https://business.facebook.com

Select All Tools.

Select Business AI.

Click Get Started to set up the AI.

Select Boost Product Sales or Collect Lead Information, depending on your intended use of the AI for the fanpage.

Meta offers various methods to input training data for AI. If you select Boost Product Sales, you need to update the product catalog containing the products added on Meta, the price list, etc. Then click Enter.

Wait for the system to train the AI for you. Depending on the data provided, the waiting time may vary, being either shorter or longer.

After the AI is created, you need to update your business information in the Knowledge section.

And the Behavior of the AI.

At this step, your Business AI setup is complete. You can proceed to finalize the configuration by updating the Business Information and customizing the AI Behavior as needed.

2. Turning on AI on AhaChat Chatbot

Access the platform at: https://ahachat.com. After logging in, you can enable the AI feature by navigating to the Settings menu →

Scroll down to find the Facebook AI Agent Integration section and enable it. This AI feature on AhaChat works by responding when the bot cannot find a keyword to trigger a flow. If a customer messages the page and the bot doesn't match the input, the AI will provide a response.

Send a test message to the Page and experience how the AI responds. If the bot cannot match a keyword with a flow, the AI will automatically provide a reply. This feature helps ensure that customer inquiries are answered, even when the bot's flows are not triggered.