4 Common Beginner Chatbot Mistakes and How to Avoid Them

Posted on May 20, 2020 - 2 mins read

Creating chatbots can be tricky and tedious.

Here in this blog, we will be citing those mistakes and offering solutions to partner it with.

1. Failing to Plan Properly

With using chatbots, it is super important to have a framework in mind. Failure to have this would just lead your potential customer to be uninterested to your brand.

We have cited a few spiels to prepare on to get you started:

2. Creating a Poor User experience

First impressions last. It is always important to show your customers that your brand is easy to navigate - whatever the format.

These are the basic tips that you should have covered:

3. Not Offering an Unsubscribe Option

Being in the entrepreneur business, you must know that not all people would take an interest in your product or brand. After all, to each is his own.

So it is important that should the customer opt out, there must be a button rule to have them unsubscribe. You can always send out a follow-up question if they still want to subscribe after a few days or a week.

4. Setting Your Bot Up & Not Checking its Progress

Your chatbot in a sense is a set-up and forget tool that it can definitely handle tasks automatically without requiring human assistance.

However, it is important of course to check its progress and data accumulation periodically to both improve the customer experience and your business moving forward.

You can learn a lot with your chatbot's interaction with your customers. Here is a cheat sheet of what you should be looking at with regard to your chatbot's progress:

Based on the reports above, you will have a clearer picture on how to improve your bot and your business in the times ahead.


AhaChat has the right set of tools to help your brand grow and maintain its awareness with your customers. Visit AhaChat today and see how easy it is to create your chatbot for FREE!

By Ahachat

We stay here to build meaningful relationships between brands and customers.