4 Reasons Why Consumers Love Chatbots

Posted on April 12, 2020 - 2 mins read

As humans, interaction is vital to our very being. We thrive on creating connections as much as we can and then through time, nurturing those relationships.

The same goes for Chatbot interactions. We have rounded up interesting statistics on what consumers think about Chatbots in this quick read below!

48% of consumers would rather connect with a company via chat than any other means of contact

The messenger chat movement allows people to feel that it is less of a business approach and more of a personal approach. This is seen through the conversations brands make with clients.

21% of customers see chatbots as the easiest way to contact a business

Other ways to contact businesses take longer. For example, emails take 2-3 working days for turn around. Calling business' trunklines takes a toll on the caller if their call are picked up immediately. Unlike chatbots, they get faster reverts to the customer.

57% of consumers are interested in chatbots for their instantaneity

This is one of the main benefits of chatbot marketing, customers get instant replies and results. We are in the era where information is basically at our finger tips, it is instantaneous. The faster the feedback is for consumers, the better because they appreciate it more.

48% of millennials are open to receiving recommendations or advice from chatbots

On top of the usual questions a consumer may have about business, the bigger generation now (which are the millennials) are receptive to suggestions than other generations. If they see the wholistic purpose of these recommendations, they are more likely to accept this. Take this retail chatbot for example, Alibaba, who once their customer has chosen what item to buy suggests a few items to complete an outfit. This was your brand is not only making the customer look even better, it is also a chance of closing more sales.

If you are looking for the right chatbot to start with, try out our AhaChat chatbot. It has all the basics down and has even better features than other chatbots. Be sure to check out our Facebook page on how awesome and helpful our chatbot really is. Take the first step to building or making your business better with AhaChat.

By Ahachat

We stay here to build meaningful relationships between brands and customers.